Refund policy

We want you and your pet to be happy with your purchase. If you are not satisfied, we offer a 30-day return window from the date of delivery.

Returns

Unused items in their original packaging may be returned within 30 days of delivery for a full refund. To start a return, contact our support team with your order number.

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund. Approved refunds are processed to your original payment method within a reasonable time frame.

Shipping Costs

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, contact us right away so we can make it right at no cost to you.

Contact Us

Questions about your return? Reach out to our support team and we will be happy to help.